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Phoenix Personal Injury Lawyers
2700 N Central Ave Suite 320, Phoenix, AZ 85004, United States
Phone: (602) 905-7766
Call us at (855) 855-8910
Call us at (855) 855-8910
Thousands of people walk through Phoenix retail stores every single day. Most walk out fine. But every now and then, someone doesn't. A puddle nobody mopped up. A box left in the aisle. A shelf that gives way. And suddenly a routine shopping trip turns into an ER visit.
We handle these cases at The Simon Law Group. This page breaks down retail store injury claims in Phoenix, what makes a store legally responsible, and how Arizona premises liability law works in your favor when a business drops the ball on safety.
Got questions? Call us at (602) 905-7766. Free consultation, available 24/7. You pay nothing unless we win.
Not every store accident looks like what you'd expect. Some people picture a dramatic fall on a soaking wet floor. But plenty of our cases start with something small, something almost invisible. A thin layer of water tracked in from the parking lot. A pallet half-blocking an aisle that nobody moved.
The thing is, if the store created the problem or looked the other way, that's on them.
Wet floors top the list. Spills from broken containers sit there until someone slips. Employees mop and forget to put out a cone. And then there's monsoon season. Phoenix big-box stores along Camelback Road, over at Metro Center, and up near Desert Ridge get nonstop foot traffic. From June through September, shoppers drag monsoon rain in on their shoes. That water pools on tile. No mats, no signs, no cleanup. Recipe for disaster.
Falling merchandise is another big one. Shelves packed too full, displays balanced on top of each other. One bump and a heavy item comes down on your head or shoulder. We've seen end caps stacked so high they were practically begging to topple.
A few other hazards that keep showing up in Phoenix retail injury cases:
Every one of these has sent someone to the hospital. And if the store knew, or should have known, you've got a right to do something about it.
Wet floors and falling merchandise are leading causes of a retail store slip and fall, and Arizona law holds store owners responsible when they knew or should have known about the hazard.
So who actually pays? It depends. Sometimes it's the store. Sometimes the property owner. Sometimes both.
Arizona law says store owners and operators have to keep their property reasonably safe for customers. You walked in to buy something. You were invited. That puts you in the highest protected category under the law [1].
The store is on the hook if it caused the hazard, knew about it, or should have caught it through regular inspections. Floor wet for half an hour with no cleanup? Broken tile that employees reported two weeks ago? Those are failures the store can't hide from.
Here's a wrinkle people miss. The landlord and the tenant might both owe you. Picture a Phoenix strip mall. The landlord let the parking lot crack and crumble. The retailer inside ignored a broken floor mat for months. Both parties failed you, and Arizona law lets you go after each one.
And if the store tries to say you were partly at fault? Arizona runs on pure comparative negligence. Even at 20% fault, you still collect 80% of your damages. The insurance adjuster might try to sell you on the idea that shared blame kills your claim. Wrong. That's not how Arizona works.
One thing to be clear about: trespassers generally don't have a premises liability claim. But shoppers? You were invited in. You're an invitee, and the law gives you the full protection that comes with it.
Most of these lawsuits go through Maricopa County Superior Court [2]. We know the local filing rules inside and out.
What happens in the first few hours after a store accident matters more than most people think. Here's the playbook.
Tell the manager what happened. Right then. Ask for a written accident report and get a copy before you leave the store. If they won't give you one, write down the report number and the manager's name.
Pull out your phone. Photograph the hazard from multiple angles, the area around it, your injuries, and any signs that were or weren't posted. No wet floor cone in sight? Snap that. It tells the whole story.
Grab names and numbers from anyone who saw it happen. Witnesses walk out the door and vanish. You need that info while they're still standing there.
Ask whether security cameras cover the spot where you fell. Here's the thing about store footage: most systems record over themselves every few days. Your lawyer sends a preservation letter to lock that video down before it's gone.
Get to a doctor that same day. Even if you feel okay. Some injuries, especially head and back injuries, don't show symptoms for hours or days. A same-day medical record ties your injuries directly to the accident. Banner University Medical Center and HonorHealth are where most people in central Phoenix and Scottsdale end up after store accidents.
Don't talk to the store's insurance company. Not on the phone, not in writing. They want a recorded statement for one reason: to use your words against you later.
Call us first at (602) 905-7766. Free case review, and we'll tell you exactly where you stand.
We secured a $390,000 settlement for a client who slipped on water at a retail store and suffered major knee injuries. The store cameras weren't even operational. But we tracked down a key witness early, and that made the whole case.
Four elements. That's what it takes to win a retail store negligence case in Arizona. Your lawyer has to prove all four.
Duty. You were a customer. You walked in during business hours. The store owed you a duty of care. Simple.
Breach. The store dropped the ball. Skipped a floor inspection. Stacked shelves in a way that was bound to fail. Knew about a spill and let it sit. Any of those qualifies.
Causation. Their failure is what caused your injury. Not something else, not some preexisting condition the defense will try to pin it on. Your medical records and the incident report draw the line from their negligence to your injury.
Damages. Real losses. Hospital bills. Missed paychecks. Pain that keeps you up at night. Emotional fallout. If you can't document it, it doesn't count.
What evidence locks in a strong case?
Arizona's discovery rules let your attorney subpoena maintenance logs and camera footage from Phoenix retailers. We push hard on this early because once that evidence is gone, it's gone.
Store tile is hard. When you hit it, things break. That's not an exaggeration. The injuries from retail store falls are real, and they're often worse than people assume.
We won a $900,000 jury verdict for a client who slipped on ice machine water at a retail store and needed a total knee replacement. The jury put 100% of the blame on the store. Knee injuries from falls like this aren't cheap to treat, and the recovery drags on.
A retail store injury costs more than one trip to the ER. Way more. And Arizona law says you're entitled to recover for the full picture, not just the initial hospital bill.
Medical bills. ER, surgery, physical therapy, specialist visits, prescriptions, and whatever follow-up care your doctor recommends down the road. All of it.
Paychecks you missed while recovering. Sick days burned. Vacation time used up just to attend appointments.
Loss of earning capacity. If the injury affects your ability to earn long-term, that factors in too. A back injury that keeps you from standing, lifting, or doing your job has a dollar value.
Pain and suffering. Physical pain. Emotional weight. The ways your daily life has gotten smaller since the accident. Trouble sleeping. Can't coach your kid's soccer team anymore. Those things count.
Out-of-pocket expenses. Every expense you paid because of the injury. Rides to the doctor. A home aide. Crutches, braces, ice packs. All recoverable.
Here's a fact that surprises people: Arizona doesn't cap non-economic damages in most personal injury cases. No ceiling. A jury in Maricopa County can award whatever they believe your pain and diminished quality of life are worth.
Two clocks are ticking after a retail store injury. The legal one and the practical one.
Under ARS 12-542, you have two years from the date of injury to file suit [1]. Blow that deadline and the judge will throw out your case. Almost no exceptions.
But the practical clock runs faster. Store surveillance systems record over old footage in days. Sometimes less. Witnesses forget what they saw. The manager who filed your incident report transfers to another location. The puddle that caused your fall? Mopped up an hour later with no record it was ever there.
Call early. A preservation letter from your attorney forces the store to hold onto footage, reports, and maintenance records. That one letter has saved dozens of cases.
Call The Simon Law Group at (602) 905-7766 for a free consultation while the evidence still exists.
Maricopa County Superior Court in downtown Phoenix is where most retail injury lawsuits get filed in this metro area.
We have gone to bat for retail store injury victims across Arizona and California. The results speak for themselves.
Every case is different. Past results do not guarantee a similar outcome.
Our attorneys have handled personal injury cases across Arizona and California. We know how Phoenix insurance companies operate, and we know how to push back.
That number reflects real results for real families — medical bills paid, lost wages recovered, and futures protected.
You pay nothing upfront. Our fee comes out of your settlement or verdict. If we do not win your case, you owe us nothing.
Accidents do not follow business hours. Neither do we. Call (602) 905-7766 any time — nights, weekends, and holidays.
Our Phoenix team works out of 2700 N Central Ave, Suite 320. We know the roads, the courts, and the insurance adjusters you are up against.
“After a crash, you need a team that answers the phone, explains your options, and fights for every dollar you are owed. That is what we do at The Simon Law Group.”
Over 250 years of combined attorney experience
Phoenix office at 2700 N Central Ave, Suite 320 |
Licensed in Arizona and California
Yes. If the store's negligence caused a hazard that led to your fall, you can file a premises liability claim in Arizona. The store must have known about the danger or should have discovered it through reasonable inspections.
Two years from the date of injury under ARS 12-542. Act quickly to preserve evidence like security footage, which stores may overwrite within days.
Arizona follows pure comparative negligence. You can still recover damages even if you share some fault. Your award is reduced by your percentage of responsibility. So if you're found 30% at fault, you still recover 70% of your damages.
Broken bones, sprains, head injuries, back and spinal injuries, knee damage, and soft tissue injuries from slips, trips, falls, and falling merchandise.
The store's liability insurer may cover your medical expenses, lost wages, and pain and suffering if negligence is established. Never accept a quick settlement without consulting a lawyer first. Early offers are almost always lower than what your case is worth.
The Simon Law Group handles retail store injury cases on a contingency basis. You pay nothing unless we recover compensation for you. There are no upfront costs and no hourly fees.
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